Customer Communication Essentials
Expert communication skills and exceptional customer support go hand-in-hand. Whether you’re answering questions, resolving problems or developing rapport with customers—a positive experience starts…
- Teacher: Riselearn Administrator
Working with upset customers
In this course, you’ll learn why customers get upset and how to defuse those situations with an effective apology and action plan for making things right. Then, you’ll learn to spot when customers g…
- Teacher: Riselearn Administrator